COURSE 10:
COMPLAIN LETTER ABOUT SOMETHING YOU´VE BOUGHT
I
think that store is using the new phones to fix other damage phones, because
they never showed the box adequately close when I bought it, and for that, they
is buying equipment in bad state, 2 days after I bought the phone I was talking
with the supervisor, he said me, if I would want to change my phone by other new,
they would give me a basic equipment, without Internet and it don´t let me use
all multimedia functions than the Iphone have incorporated
Because
of this negative answer, I sent a request to cancel the contracted plan, and I requested
my number phone could be use with other operator. Then, some days after this
request, you called me and said me “You have ten days to do any change, if the
phone you bought to present any fault”, after I have received this call, I went
to the store, they said me this change couldn´t do, because I had canceled my
plan and in that moment had passed 10 days, they couldn´t do nothing.
In
this moment I am completely upset with your service, because how is possible
this situation is happening, I am going to send a complain to the factory and
the SIC (superintendent´s office of industry and commerce), I hope my situation
will be resolved and I hope too that won’t happen to nobody.
Dear Juan Camilo Molina.
ResponderEliminarThis company wants to apologize because you have passed a hard time, but we want you to know this is a missunderstanding. First,all the packages of products are in really good conditions,but you have bought the device that was in the counter, that's why your iphone's package wasn't completely closed. aditionally,the supervisor asked to you if you wanted to change your phone because we had a promotional plan consisted in to change an old phone by a new phone adding some money, it is a part of our social business responsability, to change old devices by new devices to avoid people throw those, making contamination.
Moreover, as the problem of your device was really weird,it was really hard to the technician to make a quickly diagnostic, that's why you haven't had an answer yet.
Finally,As you are a really special custom we have decided to forget this situation and ask to you if you are ready to do it. Likewise a special consideration, the company have decided to give you another new iphone 4 and we want you to accept our apologies. Furthermore, we want you to get our plan for favorite customs,it means you will talk the first 50 minutes of your plan free during 3 months.
We are proud to help you.
If you have any doubt,please tell us.
Sincerely,
Robistar Company
Completeness 4.8
ResponderEliminarGrammar points 4.4
Punctuation 4.9
Appropiacy 4.5
Comments
You could use more the verbs for ex. They have to evaluate... in the place of You sohould...
I think you can say almost 10 days in a place of among.
Some mistakes about the past
It didn't let me use...
could be used...
I think you can refer the store in a place to store.